Milwaukee 2611-24 18-Volt Hammer Drill Kit
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Tools and Hardware Reviews of Milwaukee 2611-24 18-Volt Hammer Drill Kit
Customer Review: Small issues tarnish a great drill
Summary: 3 Stars
First, I'll state that the drill itself, along with the M18 batteries, are great. If it wasn't for Milwaukee's poor service, this would be a 5 star rating.
I am a partner in a small home building company. We had previously purchased the compact M18 drill/driver (2601-22) and liked it, so decided to invest in their more powerful "flagship" hammer drill/driver as well.
The compact drill/driver came with extremely useful belt hook and bit holder accessories, so I expected them to be on their self-proclaimed "flagship" drill as well. When I discovered these parts missing I contacted Milwaukee, thinking it had been left out by accident, and they said they stopped providing them as standard accessories late last year. So, with shipping and minimum order fees, I had to spend over $20 to get $3 in parts. Very frustrating considering the high cost of this drill.
Second, the trigger switch on my drill died after 3 weeks of light use. I sent it in for warranty repair, and the current estimate is that it is going to take 3-4 weeks to get my drill back because Milwaukee for some reason is not making enough repair parts for this drill. And they would not just send me a new one. Again, extremely frustrating considering the high cost of this drill.
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